How to Make and Cancel an Appointment
Care Navigation (Signposting)
Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.
This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.
Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.
Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all. More Information...
Patient Services is available to ALL our registered patients. Once registered, you can book your appointment(s) online.
To register for this service, please click here.
Appointments may be requested for a particular doctor, but if urgent, this may not be possible and whoever is the duty GP that day will be offered.
You are able to book most appointments up to six weeks ahead. However Dr Dineli does get booked up very early so for routine issues please plan ahead.
All pre-bookable GP appointments are available to book online. You will need to do this via www.patient-services.co.uk. The surgery will need to issue you with a practice ID, Account ID and Linkage Key for registering with this site.
Six appointments are available to be booked on the day. This provides for patients who become ill overnight and need to see a Dr that day. You must ring from 08:30 and the receptionist will details, the GP on duty then will triage these requests. You may be called back to book and appointment or the GP may call you to discuss the problem directly. We do this to ensure the sickest patients are seen soonest.
Telephone appointments - we now offer these on a daily basis. If you feel your problem could be managed via the telephone and this would be more convenient for you please ask for a telephone consultation slot. We will ring you at the specified time just like a normal appointment. If you do not take the call, or miss the call at the allocated time, you would need to reschedule your appointment, as the doctors will be seeing patients, and your slot will have been missed by you.
Monday Morning Walk-in Surgery: Ends 4 February
Weald GP surgeries have been working together to provide improved access to our services. From Monday 4 February we will no longer be offering a walk-in service and all surgery appointments will be pre-bookable only.
To ensure your needs are met we will be providing an extended hours service, by appointment only, on a Tuesday from 18.30 to 20.00.
Sometimes we have a Foundation Dr working with us. They are qualified Drs that are doing their hospital training posts. They are seconded to general practice for four months. The GP oversees their work and we have found them to be enthusiastic and very helpful.
We can offer you an appointment for Saturday morning via the Staplehurst Weald Hub. However, we need to advise you that this will not be your normal GP. With your consent they can access your notes but they cannot issue sick notes, do online referrals or issue repeat prescriptions.
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