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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very Good | Good | Neither Good nor Poor | Poor | Very Poor | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2026 | 1 | 0 | 0 | 0 | 0 | 0 |
| Feb 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2026 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Please can you tell us why you gave your answer? Please tell us about anything that we could have done better?
Reception staff are so warm and welcoming, I had a quick response to my query and my prescription was ready to collect the following day. All the GPs are invaluable and I would recommend this practice to anyone.
Posted on: 21/04/2021
The entries team are caring understanding, paitant.....always willing to help, nothing is too much trouble. Not only do you receive excellent care during the difficult times, the after care is so helpful and needed.
Posted on: 06/01/2021
I only registered last month and I am so impressed with the care received. Clear, kind, attentive - a marked difference from what I have been used to. Having a 'chronic' condition means that often one of the big frustrations is trying to get things done correctly and in a timely way - no such frustrations so far.
Posted on: 06/10/2020
Best practice I have ever belonged to. They obviously care about their patients and give confidence in their treatment. Staff and doctors attitude is inspiring.
Posted on: 19/04/2020
Really happy with the practice, staff and their website.
Posted on: 27/11/2019
Very friendly efficient service. Always try to help
Posted on: 07/02/2019
The polite staff are really knowledgeable about other local services. This has helped me to choose who I need to see as it is always my GP.
Posted on: 07/02/2019
A Very friendly Surgery, lovely Doctors and Staff
Posted on: 05/02/2019
PCN DETAILS
Weald Primary Care Network
c/o Hospice in the Weald
Maidstone Road
Pembury
TN2 4TA
Telephone: TBC
